We want you to be thrilled with your purchase from St. Hannah! If for any reason you’re not completely satisfied, we offer returns and exchanges within 30 days of receiving your order.
What can be returned or exchanged?
- You can return or exchange most unworn, unwashed, and undamaged items with the original tags attached.
- Sale items: While most sale items are final, we understand that size exchanges might be necessary. We will allow exchanges for a different size on sale items, subject to availability.
What can’t be returned or exchanged?
- Items that show signs of wear or washing.
- Items without the original tags attached.
- Certain items marked as “final sale” on the product page.
How to initiate a return or exchange:
- Visit our Returns Center on our website ([link to your Returns Center, if applicable]) or contact us at [Phone number] or [Email address] within 30 days of receiving your order.
- We will provide you with a return authorization number and instructions on how to return your items.
Return shipping:
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).
Exchanges:
- If you’d like to exchange an item for a different size or color, we will ship the new item to you free of charge (within reasonable limits).
Refunds:
- Once your return is received and inspected (usually within 7-10 business days), we will issue a full refund to your original payment method, excluding the original shipping cost.
- Please note that it may take additional time for your bank to process the refund.
Additional Information:
- We reserve the right to deny returns or exchanges that do not meet our policy guidelines.
- For damaged or defective items, please contact us immediately upon receiving your order.
